All in-stock items are processed and shipped within five business days. Free Shipping for artwork over 1000 euro. For international buyers, please note: I sell / ship to Europe, UK, US, Canada and Switzerland. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. Please check with your countries customs office to determine what these additional costs will be prior to buying. All original artwork is insured for the full purchase price, from the time it is in transit until the time it arrives at its destination. The customer’s signature is required at the time of delivery in case of original artwork or large orders. Once the order is shipped, the tracking number will be provided. Please note Nicole Cijs Fine Art cannot be held accountable for delays on the shipper’s part due to severe weather or other unexpected conditions.
Returning an undamaged purchase
All purchases come with a 14 day return policy from date of receiving the artwork or item. In case of original artwork, the artwork must be shipped with insurance for the full purchase price. Please note that Nicole Cijs Fine Art is not responsible for any shipping charges or insurance fees on refunded items. After this deadline no refunds are given. Shipping the item back is for the customers expense and must be returned in its original condition within 14 days after receiving the item. If there is damage in any way to an item the refund becomes null and void. Shipping, packaging and handling charges are never refundable and come in addition to the artwork price if applicable.
What if the purchase arrives damaged
Within 3 business days after delivery date, email firstname.lastname@example.org and explain the situation. You must save the original packaging and have clear photos of the damage. Nicole will contact you to discuss next steps. Custom made pieces may not be returned or exchanged. Original artwork must be shipped back with insurance for the full purchase price and packaged in a similar matter. Please note that Nicole Cijs Fine Art is not responsible for any shipping charges, tax duties or insurance fees on refunded items. Once the item is received by Nicole Cijs, it will be inspected. After the item is verified, Nicole will issue a refund in the same way payment was made. Please allow up to seven business days upon receipt of the returned item for this process to take place.